Terms and Conditions

PHOENIX INDUSTRIAL & SAFETY SUPPLIERS
Manufacturers of cleaning rags, workwear, safety footwear & hard hats, and a complete range of industrial safety products.

TERMS & CONDITIONS
To order: call 011 493 2191 (Mon – Thurs 8:00 – 16:45; Fri 8:00 – 16:00)
HEAD OFFICE & FACTORY

Physical address: 66 Webber Street, Selby, Johannesburg
Fax: 011 493 2195
Sales email: This email address is being protected from spambots. You need JavaScript enabled to view it.

RETAIL BRANCHES

Johannesburg
Physical address: 49 Webber Street, Selby, Johannesburg
Tel: 011 891 1012
Fax: 011 891 1056
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pretoria
Physical address: 545 Voortrecker Road, cnr Swemmer Street, Gezina, Pretoria
Tel: 012 335 9902/3
Fax: 012 335 9904
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Polokwane
Physical address: Unit 2, 13 Kobalt Street, Superbia, Polokwane
Tel: 015 292 4230
Fax: 015 292 4248
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Durban
Physical address: 69 North Coast Road, Briardene, Durban
Tel: 031 579 5049 / 2752/3
Fax: 031 579 2516
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cape Town
Physical address: 42 Section Street, Paarden Eiland, Cape Town
Tel: 021 510 0061
Fax: 021 510 0096
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

PRODUCT DISPLAY

While we have made every effort to display the colours of our products as accurately as possible, the actual colours may vary from the actual garments as displayed.

PAYMENT TERMS

Invoices shall be payable at the end of service nett 30 days from date of statement, for account customers. Finance charges of 2.5% per month will be applied to any outstanding (overdue) balance.
South African Tax (VAT) applicable @ 14%
No cheques are allowed.
Goods remain the property of Phoenix Industrial until fully paid for.     

EMBROIDERY / SPECIAL ORDERS – INCLUDING SILK SCREENING

Please allow additional time for delivery on all embroidery and special orders, including silk screening.
Embroidery / tailored items / silkscreened are non-refundable.
50%/100% deposit for all embroidery, silk screened and tailored items.

RETURN POLICY
Phoenix Industrial will gladly accept returns within 30 days of invoice date, which were not worn, damaged, altered or laundered.
Embroidery / silkscreen / special orders are not returnable.
Customers are responsible for shipping charges, which are non-refundable.
All returns are subject to a 10% handling cost.
No returns on discontinued merchandise.
Returns will only be accepted with copy of original invoice / delivery note.
We reserve the right to send all merchandise for technical evaluation prior to repairing, refunding or exchanging the goods.
Our goal is to satisfy you the customer.

LIMITATION OF LIABILITY
Phoenix Industrial makes no representation or warranties express or implied, to customers concerning items purchased, including without limitation, any warranties regarding merchandise or fitness for a particular purpose or use. The total value of the liability of Phoenix Industrial in any cause of action shall be strictly limited to the aggregate Rand amount paid by the customer to Phoenix Industrial, for the purchase under this invoice. In no event shall Phoenix Industrial be responsible for any indirect special, incidental or consequential losses or damages concerning the items purchased.

JURISDICTION LAW
Any legal action concerning a customer order or item shall be brought in the state courts located in Republic of South Africa and shall be governed by the laws of the state without regard to RSA conflicts of law rules.
TRADE MARKS
1.    INKUNZI emblem
2.    TUFF
3.    ROUGH ‘n TOUGH

PRICING
All pricing is subject to change without notice

SHIPPING
Orders will be shipped 1 / 3 days depending on stock availability
Courier charges will be for your account unless otherwise stated
Delivery charges applicable unless otherwise stated

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