Frequently Asked Questions (FAQs)

These Frequently Asked Questions (FAQs) encompass crucial information as common queries and integral aspects of our Terms and Conditions.

Which industries are catered for by Phoenix Industrial and Safety Suppliers?

 Phoenix Industrial and Safety Suppliers extend their services to diverse industries, including construction, manufacturing, healthcare, and oil and gas. Tailored safety solutions are offered to meet the unique requirements of each sector.

Can we customize products?

• Yes, Phoenix Industrial and Safety Suppliers provide customized products. Contact us with your requirements, and we will make every effort to assist you.
• We can also brand your overalls for you.

Are we compliant with International Safety Standards?

 Absolutely. Phoenix Industrial and Safety Suppliers is dedicated to delivering products that meet and exceed international safety standards. Stringent quality assurance processes, certifications, and accreditations ensure the highest product quality and performance.

Do we offer product selection assistance?

 Indeed, Phoenix Industrial and Safety Suppliers has a knowledgeable team ready to assist customers in selecting the right products. Recommendations and guidance based on industry standards and regulations are provided to ensure optimal safety solutions.

What is our Return/Exchange Policy?

• Consumer Protection Act (CPA) compliance.
• Returns for unused, undamaged, and unworn products are accepted within 30 days of invoice date.
• A technical evaluation is conducted before repair, refund, or exchange.
• There is a 10% handling cost on all returns.
• We do not accept returns on discontinued or special-order merchandise.

Do we offer a product Guarantee?

A 6-month guarantee is provided on all manufactured products, given they have a factory fault.

Are we SABS Approved?

Most of our manufactured products are SABS-approved.

Do we offer bulk buying discounts?

 Yes, further discounts are available for bulk buying. Please discuss your requirements with us for assistance.

What are our Payment Terms?

• 30 days from the date of the statement.
• Finance charges of 2.5% per month on overdue balances.
• South African Tax (VAT) is applicable.
• Goods remain property until fully paid for.
• Pricing is subject to change without notice.

Do we have quality control systems in place?

We are an ISO-approved company, and our quality control standards adhere to the ISO 9001 standards.

Are we manufacturers or resellers?

We are manufacturers of most PPE products.

What is the lead time between ordering and receiving goods?

 Depending on quantity, typically two weeks. Delays may occur due to various factors, including raw material delays, import/local delays, and load shedding.

Can we elaborate on shipping and delivery?

• Orders are shipped within 1-3 days based on stock availability.
• The customer is responsible for courier charges.
• Special orders may require additional delivery time.
• Outwork products require 100% payment in advance.

What are our delivery costs, and to what areas do we deliver?

 Delivery costs are distance-based. Enquire about specific delivery costs in your area. We deliver to Gauteng, Pretoria, Witbank, Polokwane, Rustenburg, Brits, and most provinces.

What are our international delivery terms?

• COD for cross borders.
• Customers manage transportation arrangements for goods sent abroad.
• Export document completion is necessary.

Why Choose Phoenix Industrial?

• We are local manufacturers with cost-effective, available, and high-quality products.
• We are a one-stop shop providing service, expert knowledge, and convenience.
• We have a solid commitment to customer safety needs.

What is our company policy regarding warranties?

• The limitation of liability is outlined.
• Phoenix Industrial is not responsible for indirect, special, incidental, or consequential losses or damages.
• Legal actions governed by state courts occur in the Republic of South Africa.

In essence, these FAQs encompass vital aspects of our operations, from product customization and compliance with safety standards to return policies and the commitment to customer satisfaction.

If your questions have not been addressed thoroughly, please do not hesitate to contact us. We are more than willing to provide any additional information you may require and assist you further.

To order or make any further inquiries, call 011 493 2191 (Mon – Thurs 8:00 – 16:45; Fri 8:00 – 16:00) or email sales@phoenixindustrial.co.za

You may even wish to order online. Fill up your basket, click, and pay. It’s as easy as that!

Please peruse our website as well as our social media platforms to see what we offer.

Proudly South African. Putting your safety first!