TERMS & CONDITIONS

To order: call 011 493 2191 (Mon – Thurs 8:00 – 16:45; Fri 8:00 – 16:00)

PRODUCT DISPLAY

While we have made every effort to display the colours of our products as accurately as possible, the actual colours may vary from the actual product and or garments as displayed.

PAYMENT TERMS

For account customers, invoices are payable at the end of service net 30 days from the date of the statement. Finance charges of 2.5% per month will be applied to any outstanding (overdue) balance.

South African Tax (VAT) applicable

No cheques are allowed.

Goods remain the property of Phoenix Industrial until fully paid for.          

SPECIAL ORDERS – All OUT WORKS-INCLUDING EMBROIDERY, SILK SCREENING, TAILORED, EMBOSSED, ENGINEERING, ETC

Please allow additional time for delivery on all special orders

Requested Embroidery/tailored/silkscreened products, etc. are non-refundable.

100% Payment in advanced for all work considered to be Outwork products

TRADEMARKS

INKUNZI emblem

TUFF

ROUGH ‘n TOUGH

PRICING

All pricing is subject to change without prior notice.

SHIPPING

Orders will be shipped in 1 / 3 days, depending on stock availability.

Courier charges will be charged to your account unless otherwise stated.

Delivery charges are applicable unless otherwise stated.

RETURN / REFUND POLICY

Under the Consumer Protection Act (CPA), we are not legally compelled to take back non–defective goods.

However, Phoenix Industrial will gladly accept returns within 30 days of the invoice date in their original packaging. The product must be unused / not used and must not have been worn, damaged, altered, or laundered.

All products sold comply with the following requirements in Section 55 of the CPA:

They are reasonably suitable for the purposes for which they are generally intended and or recommended.

They are of good quality, in good order, and without defects.

They will be useable and durable for a reasonable period.

They are reasonably suitable for the specific purpose that the consumer/ customer has informed the supplier that the consumer wants to use them for and

The seller has communicated the specifications of the product.

On Product requests for Return/ Refund

We reserve the right to send all merchandise for technical evaluation prior to repairing, refunding, or exchanging it.

Returns will only be accepted with a copy of the original invoice/delivery note.

Extra works done on product e.g., Embroidery / silkscreen / special orders are not returnable / refundable.

Customers are responsible for shipping charges; transport costs to the point of origin, which is/are non-refundable.

All returns are subject to a 10% handling cost.

Discounted and/or Reject Items on sale are final and cannot be returned or exchanged.

No returns on discontinued merchandise.

The rules regarding refunds or replacement WILL NOT apply if:

The goods were used in a manner contrary to the manufacturer’s specifications.

The goods were used contrary to the manufacturer’s/ sellers’ recommendations.

The goods were altered in a manner contrary to the manufacturer’s specifications.

Any special orders of a personalized or bespoke nature, which are not a standard of Phoenix Industrial and Safety Suppliers, will require payment in advance and will not be allowed to be returned, refunded, or credited.

LEAD TIMES—While every effort will be made to deliver the product on the required delivery date, we will not be liable for any damages of and or for whatsoever nature, whether direct, indirect, or consequential, caused by delays in delivery for any reason. Such delays that could affect delivery are from Raw Material delays and/or import and/or Local delays / non supply from suppliers, Load Shedding, etc.

LIMITATION OF LIABILITY

Phoenix Industrial makes no representations or warranties, express or implied, to customers concerning items purchased, including, without limitation, any warranties regarding merchandise or fitness for a particular purpose or use. The total value of Phoenix Industrial’s liability in any cause of action shall be strictly limited to the aggregate Rand amount paid by the customer to Phoenix Industrial for the purchase under this invoice. Phoenix Industrial shall not be responsible for any indirect special, incidental, or consequential losses or damages concerning the items purchased.

JURISDICTION LAW

Any legal action concerning a customer order or item shall be brought in the state courts in the Republic of South Africa and governed by the state’s laws without regard to RSA conflicts of law rules.

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